FAQs
More FAQs- Are your disinfection products safe for use around humans and pets?
- What would be considered non-insured work?
- How long will it take my property to dry after flooding or other water damage?
Absolutely. At ServiceMaster Restore, the safety of our customers and their loved ones, including pets, is our top priority. That's why we only use Health Canada approved products for our disinfection services. These products are proven to effectively kill contaminants, pathogens, and hazardous materials without posing harm to humans or animals. Our highly trained technicians also take all necessary precautions and follow strict protocols to ensure that the affected area is properly isolated during the disinfection process. With ServiceMaster Restore, you can have peace of mind knowing that your home will be thoroughly disinfected while keeping your family and pets safe from harmful chemicals.
Any construction project unrelated to the loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.
Drying time after water damage in your home is determined by a combination of factors including the location, duration and source of water; the types of building materials in your home; weather conditions; and how quickly emergency restoration services are started. Through consistent monitoring and evaluation of the drying process, our trained technicians can determine when the drying is complete. For example, your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no hard and fast rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.